Frequently Asked Questions

  • Welcome, we’re thrilled to have you! Check out our First-Timers Guide to the PSO that explains what to expect at your first concert.

  • We offer many family-friendly concerts at the PSO that are perfect for kids and their families. Most concerts are suited for kids 5 and up. Unsure if a concert is a good fit for your family? Give us a call!

  • PCPA has disabled parking next to the building and a large lot across the street. You can also drop someone off right near the door.

  • If you bring electronic devices that make noise, set them to silent or turn them off during the performance. (And if you turn the sounds back on during intermission, remember to change them back for the second half!). Please do not bring your own food. A water bottle is ok.

  • These things can happen to anyone: sometimes you have a coughing fit, sometimes you need to use the restroom, or sometimes you just get overwhelmed.

    Whatever the reason, if you need to get up during a performance, please make your way to the nearest exit door into the lobby. If you need help finding a restroom or a quiet spot, gesture to an usher for assistance. If you are (or someone in your party is) experiencing a medical emergency, tell an usher so that assistance can be provided quickly.

    Once you are ready to return to the concert, wait for an usher to let you in at a time that will cause minimal disturbance to the performance. For some concerts that have long, continuous passages of music, this could mean waiting patiently for a bit of time, sometimes until intermission or until the end of a piece of music.

    If an usher directs you to return into a performance during a short break, you may be asked to sit in an available seat nearer to the entrance instead of your assigned seat to minimize interruption. If there is an intermission after you return, feel welcome to return to your assigned seat after intermission.

  • The PSO is committed to making its concerts accessible to all who wish to enjoy live music. Seating areas for patrons in wheelchairs (and their companions) are available at the PCPA. For more detailed information please visit the PCPA website.

Know Before You Go

    • Online: Tickets to PSO concerts may be purchased online from the PCPA website

    • By Phone: Call the PCPA Box Office at 858-748-0505.

    • In Person: The PSO Box Office is located at the Poway Center for the Performing Arts. Walk up tickets are available at each concert venue beginning 90 minutes prior to the scheduled performance.

    • Electronic tickets:

      • If you buy online, the default choice is electronic tickets. Your phone is your ticket! Log into your account from your phone, and the ticket will appear on screen. If you buy from the box office, we can send a text message with your ticket.

      • If you like, you can add electronic tickets to Apple Wallet or Google Wallet.

      • If you have technical trouble at the venue, approach the box office windows or desk for assistance.

    • Will Call tickets:

      • If you request will call, your tickets will be available at the venue box office starting 90 minutes before each performance. If you would like to pick up will call tickets far in advance, visit the box office at 15498 Espola Road during business hours.

    • Mailed tickets:

      • If you request mailed tickets during the same season the event is happening, the tickets will be mailed within 5 days of the order. If you buy subscription tickets in advance, the tickets will be mailed in August. If your seasonal residence or travel plans change, let the box office know the best address for an August delivery.

      • Mail delivery is not available later than two weeks before an event.

    • If you have electronic tickets, you can transfer some of the tickets directly to your friend.

    • If you have paper tickets, approach the box office on your way into the venue. Let us know the names of the persons who will pick them up, and let your friends know to ask for their tickets at the will call window or desk.

    • Latecomers may miss the first piece on the program, but the ushers will help latecomers into the hall at the most appropriate time.

  • If your tickets are being held at will call, they will be available at the box office window or desk beginning 90 minutes prior to your performance. Ask for the tickets being held under the name you requested. If you would like to pick up a larger quantity of tickets, visit the box office during office hours and request to pick up any tickets waiting for future performances.

  • A subscription is a discounted package of all the concerts in a series. Subscribers value the best seats and fabulous customer service at the deepest discount. Some flexible subscription packages including fewer concerts than a full series are also available.

    We currently offer 4- to 8-concert Classic subscriptions, 5- and 3-concert Masterworks subscriptions, 4-concert TSO Up Close subscription, and flexible Create Your Own subscriptions starting at 3 concerts!

  • Absolutely! Subscribers get:

    • Guaranteed Reserved Seats (for series subscriptions only): Full and partial series subscribers receive priority for the best reserved seats available. Know exactly where your seats are from year to year!

    • Discounts on Single Tickets: Subscribers can buy most tickets to subscription series concerts at a discount over the single-event price. Discounts may not apply to all seats and some programs may be excluded. Restrictions apply.

    • Concert Specials: Subscribers can purchase Specials when they order a subscription, long before tickets go on sale to the public, always securing the best seats.

    • Subscriber Courtesy Month: Subscribers receive the first chance to purchase the best seats to any PSO concerts performed during the season before tickets go on sale to the general public! During this month, you may purchase or exchange tickets to any of the great PSO performances.

    • 100% Season-Ticket Refunds:If you are unable to attend the series you have purchased, return your tickets 2 weeks before the first concert in the series and you can get a 100% refund for the entire series (service fees excluded).

    • Flexible Ticket Exchanges: As a subscriber, you may exchange tickets for many other performances at no extra charge. Exchanges are limited by venue and series purchased. While there are no exchange fees, upgrade fees may apply. Some Special Events may be excluded.

    • Donate Tickets: Can’t make your concert and don’t want to exchange your tickets or cannot find a friend to use them? Donate your tickets back to PSO! Up to 24 hours prior to a performance or notify the box office by phone that you’d like to donate tickets and receive a tax-deductible receipt. Another music-lover will then have a chance to hear the PSO. Donated tickets do not count toward calculation of donor level benefits.

  • Tickets are available for purchase online up until 2 hours prior to a performance. If you are unable to purchase tickets online, you can purchase them at the venue box office beginning 90 minutes prior to a performance.

  • Absolutely! PSO gift certificates make great gifts and are available throughout the year for any concert. Gift Certificate Details

Ticket FAQ’s